Tracking order

Track Your Order

How to Track Your EclatNeon Order

  1. Order Confirmation: After placing your order, you'll receive an email confirmation containing your order number and details.
  2. Shipping Notification: When your package ships, we'll send you another email with your tracking number and carrier information.
  3. Tracking Your Package: Use the tracking number provided to monitor your shipment's progress.

Important Notes:

  • Tracking information may take 24-48 hours to update after shipment
  • Delivery times vary depending on your location and shipping method
  • Contact the carrier directly for the most up-to-date delivery information

Track with Third-Party Services

For comprehensive tracking across multiple carriers, we recommend using:

17Track - A reliable global package tracking platform that supports most international carriers.

How to use 17Track:

  1. Visit www.17track.net
  2. Enter your tracking number in the search field
  3. Click "Track" to view your package's journey

Need Help?

If you're experiencing issues with tracking your order or have any questions, please contact our customer service team through our Contact Us page.