Information We Collect

At EclatNeon, we collect the following types of personal data when you interact with our website:

• Order Information: Name, shipping/billing address, payment details, email, phone number
• Browsing Data: IP address, device information, cookies, browsing behavior
• Communication Data: Email correspondence, customer service inquiries

How We Use Your Information

Your personal data is processed for the following purposes:

• Processing and fulfilling your orders for dresses, jackets, blouses, tops, pants, and coats
• Providing customer support and responding to inquiries
• Improving our website functionality and user experience
• Sending transactional communications (order confirmations, shipping updates)
• Preventing fraud and ensuring website security

Data Sharing and Disclosure

We may share your information with:

• Payment processors to complete transactions
• Shipping carriers to deliver your orders
• Service providers who assist with website operations (under strict confidentiality agreements)
• When required by law or to protect our legal rights

We never sell your personal data to third parties.

Data Retention

We retain your personal data only as long as necessary:

• Order information: 7 years for tax and accounting purposes
• Customer service communications: 3 years
• Browsing data: Up to 2 years unless you opt out of cookies

Your Rights

Under GDPR, CCPA and other privacy laws, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us through our website.

Data Security

We implement appropriate technical and organizational measures including:

• SSL encryption for all data transmissions
• Regular security audits
• Limited access to personal data
• Secure payment processing

Cookies and Tracking Technologies

Our website uses cookies to:

• Remember your preferences
• Analyze website traffic
• Improve shopping experience

You can manage cookie preferences through your browser settings.

International Data Transfers

As an international retailer, your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.

Policy Updates

We may update this policy periodically. Significant changes will be notified through our website. The last update date is displayed at the bottom of this page.