Faq
Order Processing
How long does order processing take?
Orders are typically processed within 1-3 business days. During peak seasons, processing may take slightly longer.
Can I modify or cancel my order after placement?
You may request order modifications or cancellations within 1 hour of placing your order by contacting our customer service. After this period, we cannot guarantee changes as processing begins immediately.
Shipping & Delivery
What shipping options are available?
We offer standard (5-10 business days) and express shipping (2-5 business days). Shipping times may vary by destination.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by country and customs processing.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Some sale items may be final sale.
How do I initiate a return?
Please contact our customer service team with your order number to receive return instructions and authorization.
Product Information
How do I determine my size?
Each product page includes detailed size charts with measurements. We recommend comparing these with your body measurements for best fit.
Are your products true to the images shown?
We strive for accurate product representation, but slight color variations may occur due to monitor settings. Fabric content and care instructions are listed on each product page.
Payment
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
All transactions are processed through encrypted payment gateways. We do not store your full payment details on our servers.
Customer Service
How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours.